Satisfied or refunded
If you are less than completely satisfied with your purchase, you may return your order within 30 days (from the delivery date) for a full refund*. We regret that we are unable to cover return shipping costs or refund the original shipping and duties charges unless the return was due to our error.
If you would like to return an order:
- Contact us to receive return instructions and address
- Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
- Once we have received your package, your refund will be issued in the original payment method within 7 business days. Any store credits used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from United States orders.
*Some exceptions may apply on single dose items
Exchange
We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.
If you would like to exchange your item(s):
- Contact us to receive return instructions and address.
- Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
- Once we have received your package, we will process a store credit to your profile which will appear on your account immediately.
