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FAQs

Business Days 
All orders are processed from Monday to Friday inclusively.
All orders received during the week end will be processed on the next working day. 

Shipping

FREE DELIVERY WITH PURCHASES OF $95 OR MORE*

*This offer is valid in Canada only, on merchandise ordered via the website excluding taxes. Only CAN $8.49 for all other orders less than Can$95 in Canada. Delivery charges are based on weight and volume for the United States and will be calculated at check-out.

YOUR PACKAGE IS IN GOOD HANDS.

Orders are shipped by Canada Post* and delivered anywhere in Canada and in the 48 contiguous states of United States. You choose the address that works best for you (your home or your office or the home of a friend or family member) and we do the rest!

Once your order has been shipped, you can track it using Canada Post's online tracking tool.

Please note that orders cannot be shipped to P.O. boxes.

ORDERS ARE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS IN CANADA*. 

That's all we need to ship and deliver your order.
*Please note that delivery takes 10 business days in the United States.

Product Availability
The availability of a product can change without prior notice. If there is a back ordered product or a discontinued one in your order, you will be sent an e-mail as a notice. 

Pay Pal
Sometimes Pay Pal doesn't recognize accents (ex: Québec), with that in mind, when you click on CHECKOUT you'll be re-directed to the Payl Pal page and this message may appear:

"You have entered unsupported characters for this field. Character types currently availble are European, Chinese, Korean, Japanese and Thai. Please try again." 

This message doesn't mean that there is a problem with your order. It's the Pay Pal website. You can modify your personal information on the Pay Pal web site. 
You can modify your personal information on the Payl Pal web site or connect to you own Pay Pal account. Your order will process securely.

Problems with this site?
You've encountered problems with our website? Please let us know at info@thebeautyshoppers.com